Returns Policy

At Dreamy Curtains, we want you to be completely satisfied with your purchase. If for any reason you’re not delighted with your curtains, our Returns Policy is designed to ensure a hassle-free return process.

Return Eligibility: You can return any unused and unopened items within 30 days of receipt for a full refund. This includes any curtains, accessories, or products that are in their original packaging and condition. Please note that personalized or custom-made items cannot be returned.

Initiating a Return: To start the return process, simply contact us at [email protected]. Provide your order number and the reason for the return. Our customer service team will guide you through the steps and issue a Return Merchandise Authorization (RMA) if applicable.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product). We recommend using a trackable shipping service to ensure that your return reaches us safely.

Refund Process: Once we receive your returned item, it will be inspected to confirm its condition. If everything checks out, we will process your refund within 7-10 business days. Refunds will be credited back to the original payment method used at the time of purchase.

Exchanges: If you would like to exchange your item for a different size or color, please initiate a return as outlined above and place a new order for the desired item. This helps us process your request more efficiently.

Customer Support: If you have any questions about our Returns Policy or need assistance with your return, please reach out to us at [email protected]. We’re here to ensure your experience is smooth and satisfying!